We are the preeminent provider of service and education to the machine tool industry utilizing core values of integrity, cutting edge innovation, and excellence in every relationship.
To be the most trusted name in machine tool service and education, providing a platform for world changing innovation.
Over 25 years combined machine tool experience with our most senior technician having over 18 years experience in the field.
We train our technicians with excellence to service all types of CNC machinery. This includes vertical and horizontal machining centers, lathes, MTM, and Swiss style machinery.
We provide expert repair for the following machine types: Kitamura, Hyundai, Mori Seiki, Makino, Okuma, Matsura, Mitsubishi, Haas, Fadal, Bridgeport, Cincinnati, Star, Chiron, Awea, Akira Seiki, Shizoka, Sharp, Citizen, Tsugami, Maho, Ameri Seiki, etc; In addition, we diagnose the following machine tool control types: Fanuc, Mitsubishi, Yasnac, and Siemens.
Northwest Service Group provides factory warranty service for Kitamura, Hyundai, Star and Chiron machine tools.
We offer dealerships supplemental support for their service staff or can provide their entire service solution.
We offer expert consulting and training for your entire CNC maintenance department.
Preventative Maintenance helps keep your machine tools running at peak performance while avoiding unplanned down times.This is offered on a contract schedule or on an as needed basis.
CONTACT US
We are currently laying a foundation for programs that will mentor and train the next generations and impart skills in machine tool diagnostics and repair. We are also working on solutions to offer young men and women who
would not thrive in a traditional college setting the opportunity to excel in the manufacturing industry. By utilizing mentorship and hands on training we can help people forge a path for skilled careers and healthy lives.
For those with a mind and passion to create and forge new territory, our vision is to establish a school of innovation that will be a place of pushing the limits of technology and knowledge. By partnering with the forerunners
of each generation, establishing a culture of risk, and removing the fear of failure, we can do more than offer solutions to many of today’s challenges, we can change the course of history for the better.
We believe business has the power to shape community for the better. As business leaders we can come from a unique place and partner with local education, other business leaders, and community leaders to bring solutions to many
challenges a community can face. At Northwest Service Group we are passionate about bringing these different groups together to strategize and offer workable solutions for our communities.
"Clark Machinery’s success in sales requires a strong service support group. That is why The Northwest Service Group has been our go to service organization since 2006. Whether it’s to support us on a simple bandsaw
machine to more complex machines like multi-axis lathes, swiss screw machines or complex 5-axis machining centers; we always know we can count on The Northwest Service Group to get it done better than anyone else in the industry!"
"We use Northwest Service Group because of their vast knowledge of Kitamura Machining Centers. They have been factory trained from Kitamura plus their field service experience with other machine tool
manufacturers make them our go to guys for repairs. They are very precise and professional in their repairs plus great people to work with. I’ve worked with and have known Eric (the owner and lead technician) for over 15 years. Northwest Service Group listens to our needs and do what they can to get our machines back in production in a timely
matter."
Jim Miner, CNC Division Manager @ LaCroix Industries
"I first met Eric in 1997 and have had him work on machines many times over the years. He is one of the
few field service engineers I have seen trouble shoot problems down to the level of the component on the circuit board. On two occasions he was able to repair an expensive circuit board by running a jumper wire around the burnt trace. I appreciate his accurate diagnoses and well considered options for repairs."